Legal notice

Ritual Matcha Co. is committed to resolving customer concerns fairly and promptly.

Contact us first

Customers should first contact us at ritualmatcha.ph@gmail.com with:

• Full name
• Order number
• Description of the concern
• Relevant photos, receipts, or supporting information
• The resolution being requested

We aim to acknowledge complaints within 24 hrs and provide a proposed resolution within 48 hrs, depending on the complexity of the matter.

Good-faith resolution

We will review the transaction, communicate with the customer, and make reasonable efforts to resolve the concern through an appropriate remedy, which may include a replacement, refund, store credit, or other resolution where applicable.

Escalation

If the concern cannot be resolved through customer service, either party may pursue any remedies available under applicable Philippine law, including referral to the appropriate government agency, mediation, or the appropriate courts or dispute-resolution body.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

Governing law

This policy and disputes relating to purchases from Ritual Matcha Co. are governed by the applicable laws of the Republic of the Philippines, subject to any mandatory consumer protections.